:root{--font-body:"Inter", sans-serif;--font-display:"Space Grotesk", sans-serif;--bg:#f4f7fb;--surface:#fff;--surface-soft:#fcfdff;--ink:#0f172a;--muted:#475569;--border:#e2e8f0;--accent:#334155;--accent-soft:#eef4ff;--accent-ink:#1d4ed8;--shell-sidebar-width:224px;--shell-max-width:1600px;--shell-padding-x:28px;--shell-padding-y:28px;--shadow-soft:0 16px 36px #0f172a0d;--shadow-card:0 8px 24px #0f172a0d}*,:before,:after{box-sizing:border-box}html,body{font-family:var(--font-body);background:var(--bg);color:var(--ink);margin:0;padding:0;overflow-x:clip}body{min-width:0}a{color:inherit;text-decoration:none}h1,h2,h3,h4,h5,h6,strong{font-family:var(--font-display)}.admin-layout{grid-template-columns:var(--shell-sidebar-width) minmax(0, 1fr);min-height:100vh;display:grid}.sidebar{border-right:1px solid var(--border);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#fffffff0;flex-direction:column;gap:18px;height:100vh;padding:22px 16px 18px;display:flex;position:sticky;top:0;overflow-y:auto}.sidebar-brand{gap:8px;padding:4px 6px 12px;display:grid}.sidebar-brand-logo{width:156px;height:auto;display:block}.sidebar-brand-badge{color:#475569;letter-spacing:.08em;text-transform:uppercase;background:#f8fafc;border:1px solid #dbe4f0;border-radius:999px;align-items:center;width:fit-content;padding:4px 9px;font-size:10px;font-weight:600;display:inline-flex}.sidebar-nav{flex:1;align-content:start;gap:16px;display:grid}.sidebar-section{gap:8px;display:grid}.sidebar-section-label{color:#64748b;letter-spacing:.08em;text-transform:uppercase;padding:0 10px;font-size:11px;font-weight:700}.sidebar-section-links{gap:4px;display:grid}.sidebar-link{color:var(--muted);border:1px solid #0000;border-radius:14px;align-items:center;gap:10px;padding:9px 12px;font-size:15px;font-weight:500;line-height:1.35;transition:background .18s,border-color .18s,color .18s;display:flex}.sidebar-link:hover{color:#1e293b;background:#f8fafc}.sidebar-link.active{background:var(--accent-soft);color:var(--accent-ink);border-color:#bfdbfe;font-weight:600;box-shadow:inset 0 0 0 1px #dbeafe66}.sidebar-link-icon{flex:0 0 17px;width:17px;height:17px}.sidebar-account{border-top:1px solid #e8eef6;gap:10px;margin-top:auto;padding:10px 8px 0;display:grid}.sidebar-account-copy{min-width:0}.sidebar-account-copy strong{font-family:var(--font-body);color:var(--muted);white-space:nowrap;text-overflow:ellipsis;font-size:14px;font-weight:600;line-height:1.3;overflow:hidden}.sidebar-account-actions{justify-content:flex-start;display:flex}.sidebar-account-actions .button{font-family:var(--font-body);box-shadow:none;padding:10px 12px;font-weight:600}.content{flex-direction:column;min-width:0;display:flex}.nav-toggle{border:1px solid var(--border);cursor:pointer;background:#fff;border-radius:12px;flex-direction:column;justify-content:center;align-items:center;gap:4px;width:40px;height:40px;display:none}.nav-toggle span{background:#334155;border-radius:999px;width:16px;height:2px}.sidebar-overlay{display:none}.main{padding:var(--shell-padding-y) var(--shell-padding-x);min-width:0}.mobile-shell-bar{align-items:center;gap:10px;margin-bottom:14px;display:none}.mobile-shell-label{color:var(--muted);letter-spacing:.05em;text-transform:uppercase;font-size:13px;font-weight:700}.page-shell{width:100%;max-width:var(--shell-max-width);min-width:0}.page-shell>section,.page-shell>.space-y-4{min-width:0}.card{background:var(--surface-soft);border:1px solid var(--border);box-shadow:var(--shadow-card);border-radius:18px;padding:20px}.grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;min-width:0;display:grid}.table{border-collapse:collapse;width:100%}.table th,.table td{text-align:left;border-bottom:1px solid var(--border);vertical-align:top;padding:12px 14px;font-size:14px}.table th{color:#334155;letter-spacing:.02em;text-transform:uppercase;font-size:12px}.table td{overflow-wrap:anywhere}.input,.select,.button,.textarea{border:1px solid var(--border);background:#fff;border-radius:14px;padding:11px 13px;font-size:14px;transition:border-color .18s,box-shadow .18s,transform .18s}.input:focus,.select:focus,.textarea:focus{border-color:#93c5fd;outline:none;box-shadow:0 0 0 4px #bfdbfe8c}.button{cursor:pointer;font-weight:600;box-shadow:0 10px 22px #0f172a14}.button.primary{background:var(--accent);color:#fff;border-color:var(--accent)}.button.button-subtle{color:#334155;box-shadow:none;background:#f8fafc;border-color:#dbe4f0}.button:hover,.select:hover,.input:hover,.textarea:hover{border-color:#94a3b8}.skeleton{background:linear-gradient(90deg,#edf2f7 20%,#f8fafc 50%,#edf2f7 80%) 0 0/300% 100%;border-radius:8px;animation:1.4s infinite pulse}.toast-stack{z-index:1000;gap:8px;display:grid;position:fixed;bottom:16px;right:16px}.toast{border:1px solid var(--border);background:#fff;border-radius:12px;min-width:260px;max-width:360px;padding:10px 12px;font-size:13px;box-shadow:0 8px 24px #0206171f}.toast.success{background:#f0fdf4;border-color:#86efac}.toast.error{background:#fef2f2;border-color:#fca5a5}@keyframes pulse{0%{background-position:100% 0}to{background-position:0 0}}.filters{flex-wrap:wrap;align-items:flex-end;gap:8px;margin:14px 0;display:flex}.space-y-4{gap:16px;display:grid}.table-shell{border:1px solid var(--border);background:#fff;border-radius:14px;margin-top:10px;overflow-x:auto}.table-shell .table,.analytics-table-shell .table{min-width:100%;margin-top:0!important}.table-shell .table.table-wide,.analytics-table-shell .table.table-wide{min-width:860px}.analytics-summary-grid{grid-template-columns:minmax(0,3fr) minmax(280px,1fr);gap:18px;min-width:0;display:grid}.analytics-kpi-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;min-width:0;display:grid}.analytics-page-header{border:0;border-bottom:1px solid var(--border);box-shadow:none;background:0 0;border-radius:0;flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:20px;min-width:0;padding:6px 4px 18px;display:flex}.analytics-page-header-copy{gap:10px;min-width:0;max-width:720px;display:grid}.analytics-page-eyebrow{border:1px solid var(--border);color:#475569;letter-spacing:.04em;text-transform:uppercase;background:#f8fafc;border-radius:999px;width:fit-content;padding:6px 10px;font-size:11px;font-weight:700;display:inline-flex}.analytics-page-subtitle{color:var(--muted);margin:0;font-size:15px;line-height:1.6}.analytics-context-chip{border:1px solid var(--border);color:#334155;background:#f8fafc;border-radius:999px;align-items:center;gap:6px;width:fit-content;padding:8px 12px;font-size:13px;display:inline-flex}.analytics-toolbar{flex-wrap:wrap;justify-content:flex-end;align-items:flex-end;gap:12px;min-width:0;display:flex}.analytics-filter-group{gap:6px;display:grid}.analytics-filter-label{color:#64748b;font-size:12px;font-weight:700}.analytics-select{min-width:190px}.analytics-section-head{gap:4px;display:grid}.analytics-section-title-row{align-items:center;gap:10px;display:flex}.analytics-section-icon{border:1px solid var(--border);background:#f8fafc;border-radius:8px;justify-content:center;align-items:center;width:32px;height:32px;display:inline-flex}.analytics-section-head h2{letter-spacing:-.02em;margin:0;font-size:24px}.analytics-section-head p{color:#64748b;margin:0;font-size:14px;line-height:1.5}.analytics-panel{padding:20px}.analytics-chart-panel{background:#fff}.analytics-chart-note{color:#64748b;margin-top:8px;font-size:13px;line-height:1.5}.analytics-panel-heading-row{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.analytics-kpi-grid .card{padding:18px}.analytics-kpi-card{position:relative;overflow:hidden}.analytics-kpi-card:before{content:"";opacity:1;background:#e2e8f0;width:100%;height:2px;position:absolute;inset:0 auto auto 0}.analytics-kpi-card:after{content:none}.analytics-kpi-card-live:before{background:#cbd5e1}.analytics-kpi-card-compact{min-height:148px}.analytics-kpi-grid .card:hover,.analytics-kpi-card:hover{box-shadow:var(--shadow-card);transform:none}.analytics-kpi-title{color:#334155;letter-spacing:.02em;text-transform:uppercase;font-size:13px;font-weight:700}.analytics-kpi-value{color:#0f172a;font-family:var(--font-display);letter-spacing:-.04em;margin-top:16px;font-size:clamp(2rem,2.8vw,2.75rem);font-weight:700;line-height:1.05}.analytics-kpi-caption{color:#64748b;margin:12px 0 0;font-size:14px;line-height:1.5}.analytics-badge{border:1px solid var(--border);color:#475569;background:#f8fafc;border-radius:999px;align-items:center;padding:2px 8px;font-size:11px;font-weight:700;display:inline-flex}.analytics-badge-live{border-color:var(--border);color:#475569;background:#f8fafc}.analytics-alert-row{border:1px solid var(--border);background:#f8fafc;border-radius:12px;justify-content:space-between;align-items:center;gap:12px;padding:12px 14px;display:flex}.analytics-alert-value{color:#0f172a;background:#e2e8f0;border-radius:999px;justify-content:center;align-items:center;min-width:36px;height:36px;font-weight:800;display:inline-flex}.analytics-table-shell{border:1px solid var(--border);background:#fff;border-radius:14px;margin-top:10px;overflow-x:auto}.analytics-empty-state{color:#64748b}.analytics-panel-footer{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-top:14px;display:flex}.analytics-panel-footer-copy{color:#64748b;font-size:13px;line-height:1.5}.analytics-section{--section-accent:#cbd5e1}.system-overview-grid{gap:12px;min-width:0;display:grid}.system-overview-value{border:1px solid var(--border);background:#f8fafc;border-radius:14px;gap:4px;min-width:0;padding:14px 16px;display:grid}.system-overview-value span{color:#64748b;letter-spacing:.02em;text-transform:uppercase;font-size:12px;font-weight:700}.system-overview-value strong{color:#0f172a;font-family:var(--font-body);overflow-wrap:anywhere;font-size:14px;font-weight:600;line-height:1.6}.system-kpi-value{overflow-wrap:anywhere}.system-panel-header{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:14px;display:flex}.system-meta-note{color:#64748b;margin-top:14px;font-size:14px;line-height:1.5}.system-debug-block{border:1px solid var(--border);background:#f8fafc;border-radius:14px;margin-top:14px;padding:12px;font-size:12px;overflow-x:auto}.system-error-card,.system-error-note{color:#b42318}.system-status-ok{color:#067647}.system-status-error{color:#b42318}.tickets-inbox,.tickets-list-panel{min-width:0}.tickets-list{gap:12px;min-width:0;display:grid}.ticket-quick-filters,.ticket-action-row,.ticket-composer-actions,.ticket-pager,.ticket-attachment-list,.ticket-list-item-tags{flex-wrap:wrap;gap:10px;min-width:0;display:flex}.ticket-list-item{border:1px solid var(--border);text-align:left;width:100%;box-shadow:var(--shadow-card);cursor:pointer;background:#fff;border-radius:16px;gap:12px;padding:16px;transition:border-color .18s,background .18s,box-shadow .18s;display:grid}.ticket-list-item:hover{background:#fcfdff;border-color:#cbd5e1}.ticket-list-item-active{background:#f8fbff;border-color:#bfdbfe;box-shadow:0 12px 32px #2563eb1a}.ticket-list-item-topline,.ticket-detail-header-row,.ticket-message-header{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.ticket-list-item-title{color:#0f172a;font-size:16px;font-weight:700;line-height:1.4}.ticket-list-item-subtitle{color:#64748b;font-size:12px;line-height:1.5}.ticket-list-item-meta,.ticket-list-item-footer{color:#64748b;flex-wrap:wrap;gap:10px 14px;font-size:13px;line-height:1.5;display:flex}.tickets-detail-stack{gap:18px;min-width:0;display:grid}.ticket-drawer-overlay{z-index:45;background:#0f172a47;border:0;padding:0;position:fixed;inset:0}.ticket-drawer{border:1px solid var(--border);z-index:50;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#fffffff7;border-radius:24px;width:min(860px,100vw - 36px);position:fixed;top:18px;bottom:18px;right:18px;overflow:hidden;box-shadow:0 28px 72px #0f172a2e}.ticket-drawer-scroll{gap:18px;height:100%;padding:22px;display:grid;overflow-y:auto}.ticket-drawer-topbar{border-bottom:1px solid var(--border);justify-content:space-between;align-items:flex-start;gap:12px;padding-bottom:14px;display:flex}.ticket-detail-header{gap:16px;min-width:0;display:grid}.ticket-meta-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;min-width:0;display:grid}.ticket-meta-grid>div{border:1px solid var(--border);background:#f8fafc;border-radius:14px;gap:4px;min-width:0;padding:12px 14px;display:grid}.ticket-meta-grid strong{color:#0f172a;font-size:12px}.ticket-meta-grid span{color:#475569;overflow-wrap:anywhere;font-size:13px;line-height:1.5}.ticket-section-heading{gap:4px;display:grid}.ticket-thread{gap:12px;min-width:0;display:grid}.ticket-message{border:1px solid var(--border);background:#fff;border-radius:16px;gap:10px;min-width:0;padding:14px;display:grid}.ticket-message-user{background:#f8fbff;border-color:#dbeafe}.ticket-message-support{background:#f8fafc}.ticket-message-system{background:#fffaf0;border-color:#fde68a}.ticket-message-header strong{color:#0f172a;font-size:13px}.ticket-message-header span{color:#64748b;font-size:12px}.ticket-message-body{color:#334155;white-space:pre-wrap;font-size:14px;line-height:1.65}.ticket-attachment-chip{border:1px solid var(--border);color:#1e293b;background:#fff;border-radius:999px;padding:8px 12px;font-size:13px;font-weight:600}.ticket-composer,.ticket-status-actions{gap:12px;display:grid}.ticket-composer .textarea{width:100%;min-height:132px}@media (max-width:1180px){:root{--shell-sidebar-width:212px}.analytics-kpi-grid,.ticket-meta-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-drawer{width:min(760px,100vw - 24px);top:12px;bottom:12px;right:12px}}@media (max-width:980px){:root{--shell-padding-x:18px;--shell-padding-y:18px}.admin-layout{grid-template-columns:1fr}.sidebar{z-index:40;border-right:1px solid var(--border);border-bottom:0;width:min(86vw,320px);max-width:320px;height:auto;transition:transform .22s;position:fixed;top:0;bottom:0;left:0;transform:translate(-100%);box-shadow:0 20px 48px #0f172a1f}.sidebar.open{transform:translate(0)}.sidebar-overlay{z-index:30;background:#0f172a59;border:0;padding:0;display:block;position:fixed;inset:0}.grid{grid-template-columns:repeat(2,minmax(0,1fr))}.analytics-kpi-grid,.analytics-summary-grid,.ticket-meta-grid{grid-template-columns:1fr}.ticket-drawer{border-radius:0;width:min(100vw,100%);top:0;bottom:0;right:0}.ticket-drawer-scroll,.main{padding:18px}.analytics-page-header{padding:4px 0 16px}.analytics-toolbar{justify-content:stretch;width:100%}.analytics-filter-group,.analytics-select{width:100%}.ticket-list-item-topline,.ticket-detail-header-row,.ticket-message-header,.ticket-drawer-topbar{flex-direction:column}.mobile-shell-bar,.mobile-shell-bar .nav-toggle{display:inline-flex}}@media (max-width:720px){.grid,.analytics-kpi-grid{grid-template-columns:1fr}.button,.input,.select,.ticket-action-row .button,.ticket-quick-filters .button,.ticket-pager .button,.ticket-attachment-chip,.sidebar-account-actions{width:100%}}